Case Study: Lucid Software achieves company-wide documentation adoption and faster knowledge discovery with Slab

Making Documentation Integral to Company Culture

Lucid Software, the company behind Lucidchart and Lucidpress, struggled with an unwieldy knowledge base that teams—especially Data Science and Analytics—were reluctant to use. Their existing editor produced formatting issues and search was limited, so Lucid needed a solution that would drive employee buy‑in without disrupting teams still using the prior system; they turned to Slab for a modern documentation platform.

Slab’s clean editor, native integrations (including Lucidchart, Google Sheets, Asana) and powerful search made creating, updating and locating documentation fast and easy—often returning results in seconds—and Slab auto‑embeds linked assets to streamline content. As a result, Slab increased documentation adoption across teams, improved cross‑team collaboration, preserved project knowledge for faster onboarding and handoffs, and helped teams reliably document critical processes like ETL and GDPR procedures.

Lucid Software

Vasu Chetty

Principal Data Scientist