Case Study: Ramp improves meetings, feedback, and onboarding with Slab

How Ramp Uses Silent Meetings to Get Better Feedback and Save Time

Ramp, a financial technology company, needed a better way to document knowledge and run meetings as it grew rapidly. The team relied heavily on live discussion, which made meetings longer, less focused, and prone to biased group feedback. Ramp used Slab as a company wiki to improve documentation, onboarding, and meeting efficiency.

With Slab, Ramp introduced meeting pre-reads, agendas, structured notes, silent meetings, and written feedback exercises so employees could share ideas simultaneously and more thoughtfully. This helped Ramp speed up problem-solving, make feedback more unbiased, and get new hires aligned faster through documented onboarding and team playbooks. While no exact metrics were provided, Ramp reported significantly improved efficiency, clearer communication, and stronger collaboration.

Ramp

Megan Yen

VP of Business & Revenue Operations