Case Study: Focus Lab Scales Repeatable Processes and Knowledge Sharing with Slab

How Focus Lab Scaled Their Agency With Slab

Focus Lab, a remote brand agency serving B2B technology clients, needed a better way to scale without losing consistency or creating information silos. As the team grew, it wanted repeatable processes, clearer onboarding, and a central place to document both operational knowledge and company culture. To address this, Focus Lab turned to Slab.

With Slab, Focus Lab centralized institutional knowledge, documented onboarding and core workflows, and made “nothing official until it’s in a Slab post.” The result was more consistent client outcomes, smoother self-serve onboarding for new hires, and stronger knowledge sharing across the company. By using Slab, Focus Lab improved accessibility, reduced silos, and reinforced a culture where documentation drives repeatability and quality.

Focus Lab

Shabnam Gideon

Strategy Director