Case Study: Eaze achieves widespread knowledge-sharing and faster onboarding with Slab

Empowering Participation in Knowledge Sharing

Eaze, an on‑demand cannabis delivery platform founded in 2014, struggled with a stale internal wiki and low documentation participation because their team relied on Google Sites and Google Docs. Engineering Manager Nicholas Hong needed a simple, central knowledge base to improve onboarding, support remote hiring, and make it easy for engineers to contribute, so he evaluated several tools and selected Slab.

Slab’s clean editor, native markdown support, and unified search across Slack, Google Docs, and GitHub, plus integrations with Slack and Jira, made it easy for Eaze to adopt Slab for RFCs, incident response, and onboarding content. After switching to Slab, documentation grew exponentially — contributors rose from “three or four” to essentially the whole team — search became faster and more reliable, and new hires could contribute from day one, delivering clear measurable improvements in knowledge sharing for Eaze.

Eaze

Nicholas Hong

Engineering Manager