Case Study: Chargehound achieves seamless merchant onboarding and faster cross-team knowledge sharing with Slab

Creating a Seamless Customer Experience

Chargehound, a FinTech that automates chargeback resolution for merchants, needed a way to document the many permutations of banks, card networks, payment processors, and integration types its customers use and make that information easily accessible to the product and operations teams. To solve this knowledge‑management and onboarding bottleneck, Chargehound adopted Slab as its centralized documentation/wiki platform.

Slab hosts step‑by‑step checklists, edge‑case documentation, and explicit ownership so any team member—from sales to engineering—can follow a repeatable process to activate a new merchant (whether via direct API or processors like Braintree or PayPal). By using Slab, Chargehound streamlined and accelerated merchant onboarding, improved horizontal and vertical communication, built clear ownership into processes, and made it faster and easier to scale institutional knowledge and get customers live with less friction.

Chargehound

Adrian Sanders

CEO