Case Study: Smart & Final achieves real-time visibility and reduced downtime with SL Corporation's RTView

Smart & Final Uses SL’s RTView™ for Retail APM

Smart & Final, a 282-location big-box retailer in the western U.S., needed real-time operational visibility after costly downtime incidents threatened their new GOLD supply‑chain system. Their environment had moved from mainframe to a heterogeneous mix of AIX and Windows servers, Oracle and SQL Server databases, TIBCO middleware, and multiple applications, so they required a single, role-based view that would surface actionable issues without overwhelming IT or operations teams.

They deployed SL Corporation’s RTView to integrate with TIBCO Hawk and other systems, delivering cross‑referenced, drill‑down dashboards for systems, OS, databases, applications and EAI flows plus command and alerting tools tailored by role. The solution (used by 24 staff to monitor 17 databases, dozens of servers and 50+ process areas) cut downtime and recovery time for GOLD, reduced revenue‑loss risk and productivity costs, and increased IT and operations efficiency while providing a consolidated, extensible real‑time view.

Smart & Final