Case Study: Intuit achieves accurate capacity planning and real-time order visibility with SL Corporation's RTView

Intuit Deploys RTView™ to Ensure Capacity During Tax Seasons and Monitor Application Performance in Support of Product Orders

Intuit, the maker of TurboTax, QuickBooks and Quicken, faced extreme seasonal peaks around tax filing dates and rapid product growth, creating a pressing need to guarantee sufficient capacity and real-time visibility into order processing. Legacy monitoring tools and manual queries left engineers guessing about EMS server performance and capacity requirements, often leading to last-minute fixes or overspending to avoid outages.

Intuit deployed SL Corporation’s RTView to gain a single-pane-of-glass view of TIBCO EMS performance, historical trend analysis for forecasting, and business-centric dashboards showing real-time order queues. The solution was up and running quickly, cut monitoring effort and staff requirements, reduced unnecessary capacity spending, and enabled the team to detect and resolve critical order-processing issues before customers were affected.

Intuit

Bill Schuller

Senior Software Engineer