Case Study: The Ballantrae Hotel Group enhances guest experience and streamlines operations with Skyware Hospitality Solutions

The Ballantrae Hotel Group - Customer Case Study

The Ballantrae Hotel Group, a three-property collection in Edinburgh, Scotland, needed a way to manage reservations, rates and operations across multiple sites and distribution channels. To solve this, the group deployed Skyware Hospitality Solutions’ Property Management System (PMS) alongside SiteMinder as its primary Channel Manager to centralize property operations and channel connectivity.

Skyware Hospitality Solutions provided an integrated PMS that, together with SiteMinder, centralized reservations, automated rate and inventory updates and reduced manual reconciliation between properties and online channels. The combined solution streamlined front‑desk workflows, improved booking accuracy and channel reliability, and delivered measurable improvements in operational efficiency and guest service consistency for The Ballantrae Hotel Group.

The Ballantrae Hotel Group