Case Study: Lani Kai Island Resort achieves seamless automation and OTA integration with Skyware Hospitality Solutions

Lani Kai Island Resort - Customer Case Study

Lani Kai Island Resort, a family‑owned hotel on Fort Myers Beach with more than 100 gulf‑front rooms plus a second bayfront property, was struggling with a failing Property Management System and poor vendor support that caused issues with OTA bookings and daily operations. Seeking better functionality and service, the resort chose Skyware Hospitality Solutions to replace its legacy PMS.

Skyware Hospitality Solutions implemented a modular, multi‑property PMS and integrated third‑party booking engine to automate reservations, billing, room charges, and OTA transactions. The installation and hands‑on training were seamless, staff adoption was quick, productivity increased dramatically, the booking transition delivered significant fee savings, and the resort now runs a modern, robust, fully automated system that the entire staff uses through the busy season.

Lani Kai Island Resort

Danno Thompson

Chief Financial Officer