Case Study: Lani Kai Island Resort achieves a modern, automated multi-property Property Management System and OTA fee savings with Skyware Hospitality Solutions

Lani Kai Island Resort - Customer Case Study

Lani Kai Island Resort, a family-owned property on Fort Myers Beach with over 100 gulf-front rooms plus a second bayfront property and multiple food & beverage outlets, was struggling with a dismal Property Management System (PMS) and poor vendor support that disrupted OTA transactions. Seeking better functionality and customer service, the resort chose Skyware Hospitality Solutions to replace its legacy system.

Skyware Hospitality Solutions implemented a multi-property PMS with flexible modules and a new third-party booking engine, automating reservations, billing, room charges and OTA integrations while providing hands-on training. The staff quickly adopted the user-friendly system, productivity increased dramatically, OTA integration was seamless, and the resort realized significant fee savings—enabling Lani Kai Island Resort to manage peak season with a modern, fully automated solution.

Lani Kai Island Resort

Danno Thompson

Chief Financial Officer