Case Study: Empire Hotel Group achieves lower cost of ownership and streamlined operations with Skyware Hospitality Solutions

Empire Hotel Group - Customer Case Study

Empire Hotel Group, a New York–based hotel management company with nearly 900 rooms across five Manhattan properties, faced the need to replace its aging DOS‑based legacy property management systems and standardize operations, front‑desk procedures, corporate reporting and staff training. Project Manager Vincent Hardy selected Skyware Hospitality Solutions’ Skyware PMS for its efficiency and low‑cost deployment to combine the five properties under one management platform.

Skyware Hospitality Solutions implemented Skyware PMS across the portfolio, delivering a lower cost of ownership and clear ROI: faster guest check‑in/check‑out, standardized reporting for management, reduced staff training costs and more efficient support resources. Empire Hotel Group, a Skyware client since June 2009, now realizes measurable operational improvements and cost savings.

Empire Hotel Group