Case Study: Palestine ISD achieves faster support, better reporting, and seamless integrations with Skyward Qmlativ

Palestine ISD switches back to Skyward to experience greater support, reporting features, and integration possibilities

Palestine ISD, a Texas district with about 3,450 students, had used Skyward’s SMS 2.0 for years but left for a competitor and encountered a difficult implementation, poor technical support, limited customization, slow third‑party integrations, and frustrating reporting tools. These challenges—long ticket response times, lack of calendar control, and staff pushback—prompted the district to return to Skyward.

Skyward reinstated the district on its Qmlativ platform, delivering a smooth migration (despite pandemic constraints) and tangible improvements: Skyward support now typically responds within an hour instead of weeks, integrations that previously took 2–6 weeks produce mockups in 1–2 days, and reporting/data‑mining is far more user‑friendly without requiring database expertise. The result is faster issue resolution, better interoperability, quicker reporting, and strong staff adoption—making Palestine ISD glad to be back with Skyward.

Palestine ISD

Mark Schrader

Director of Technology