Case Study: Muskego-Norway School District achieves uninterrupted, on-time payroll with Skyward's on-site support

Muskego-Norway School District - Customer Case Study

Muskego‑Norway School District (enrollment 4,900) faced a sudden payroll crisis when its director, Scott Ecker, was unexpectedly at the hospital and the district’s sole payroll clerk took an indefinite medical leave, threatening timely pay for 550+ employees. The district relies on Skyward’s payroll system and on‑site support services to process payroll and sought immediate help from the vendor.

Skyward’s account team and project manager deployed a consulting and support specialist to work onsite with a district bookkeeper and an emergency substitute, allowing payroll to be completed within two days and averting missed paychecks. Afterward, Muskego‑Norway trained a substitute payroll clerk, improved payroll processes, and continued to use Skyward’s ongoing assistance and online documentation — and has met every payment date since.

Muskego-Norway School District

Scot Ecker

Director of business services