Case Study: Simply Contact achieves greater customer satisfaction with Skyvia

Simply Contact Achieves Greater Customer Satisfaction with Dataflow Automation

Simply Contact, a customer support outsourcing and consulting company serving more than 100 businesses in fintech, logistics, retail, travel, and other industries, needed a better way to unify customer communications and standardize reporting across projects. Their teams were handling thousands of requests daily across calls, chats, and messaging, while also dealing with different client systems such as Salesforce and proprietary tools, making it difficult to track CSAT and agent efficiency consistently.

To solve this, Simply Contact adopted Zendesk as its central support platform and used Skyvia to integrate Zendesk with Salesforce and other CRM systems, as well as to streamline ETL-based data preparation for analytics. With Skyvia, the company improved data processing efficiency by 20%, increased productivity by 15%, reduced data management costs by 10%, and boosted CSAT by more than 3% over the past year.

Simply Contact