Case Study: The Pines Resort achieves faster onboarding, lower training costs and improved guest service with SkyTouch Technology

The Pines Resort - Customer Case Study

The Pines Resort, a lakeside hotel on Bass Lake, faced an outdated, hard-to-use property management system that slowed onboarding and strained staff. At AAHOA, The Pines chose SkyTouch Technology’s cloud-based property management system (PMS) to replace the complex legacy software and better fit the resort’s operational needs.

SkyTouch Technology implemented an intuitive, cloud PMS with 24/7/365 live support and fast onboarding, which greatly reduced training time and costs and enabled staff to book reservations with minimal instruction. The move to SkyTouch’s cloud platform also gave managers remote access to reservations and reports, streamlined operations, and allowed the resort to focus more attention on guest service.

The Pines Resort

Mark Choe

Director of Sales and Marketing