Case Study: ABVI International Falls achieves modernized operations and better rates with SkyTouch Technology

SkyTouch Technology provides technology platform that empowers Minnesota hotel to modernize its operations

ABVI International Falls, a 50‑room Americas Best Value Inn in International Falls, MN, faced an urgent technology crisis when its on‑premises PMS provider went out of business. Manager Michelle Wall had long been frustrated by the antiquated, bug‑prone system that froze, lacked updates, lost GDS connectivity, and prevented flexible rate and billing management, forcing a rapid replacement decision. She found SkyTouch Technology and its SkyTouch Hotel OS at an industry trade show.

SkyTouch Technology implemented the cloud‑based SkyTouch Hotel OS with online training, one‑click rate updates across channels, restored GDS connectivity, and improved invoicing and direct‑billing features. The new system reduced employee training time and costs, increased staff satisfaction, enabled the owner to view financials remotely, helped the hotel set stronger room rates, and streamlined billing—delivering measurable efficiency and revenue‑management improvements for ABVI International Falls.

ABVI International Falls

Michelle Wall

Hotel Manager