Case Study: Canadas Best Value Inn, Calgary achieves higher occupancy and streamlined operations with SkyTouch Technology's cloud-based PMS

SkyTouch Technology helps Calgary hotel improve its business with cloud-based property management system

Canadas Best Value Inn, Calgary, a privately owned 52-room property, was operating mostly manually and struggled to compete as a flag-free independent. Without a modern property management system, staff copied reservations from faxes, made frequent booking errors, could rarely book past 95% occupancy, and faced time‑consuming training challenges for its long‑time “grey hair” team. Owner Lori Andrew chose SkyTouch Technology and its cloud-based SkyTouch Hotel OS to modernize operations.

SkyTouch Technology implemented the SkyTouch Hotel OS, delivering remote rate management, expanded channel connectivity, the STEP guest‑tracking tools, intuitive workflows and hands‑on training. The solution eliminated human errors, slashed new-employee training time, enabled instant BAR/rate changes across channels, increased last‑minute bookings and helped the property raise occupancy and stem ADR losses in a declining Calgary market—results Andrew attributes directly to SkyTouch.

Canadas Best Value Inn

Lori Andrew

General Manager