Case Study: The Wharf Inn achieves higher occupancy and ADR with SkyTouch Technology

SkyTouch Technology gives general manager better control over hotel operations while simultaneously upping employee satisfaction

The Wharf Inn, a 51-room, two-star independent hotel in San Francisco’s Fisherman’s Wharf, struggled to compete with nearby branded properties. General manager Jay Shah faced limited pricing distribution and mobility because the property was tied to an antiquated on‑premise PMS. To regain control of operations and distribution, The Wharf Inn turned to SkyTouch Technology and its cloud-based SkyTouch Hotel OS®.

SkyTouch Technology implemented the SkyTouch Hotel OS®, delivering remote rate management across channels, event/seasonal rate programming, an intuitive interface, and cloud reliability. As a result, The Wharf Inn raised ADR and occupancy, cut manual reservation entry, shortened new-employee onboarding, streamlined operations across its management group, and freed staff for more guest-facing time—driving improved loyalty and revenue.

The Wharf Inn

Jay Shah

General Manager