Case Study: River Lodge & Grill achieves seamless POS-PMS integration and easier staff training with SkyTouch Technology

River Lodge & Grill - Customer Case Study

River Lodge & Grill, a pet-friendly hotel and full-service restaurant in Boardman, Oregon, struggled with an outdated Property Management System (PMS) that made POS integration unreliable and staff training difficult. To modernize operations the property selected SkyTouch Technology, implementing SkyTouch’s cloud-based PMS (the SkyTouch Hotel Operations Platform) to address integration, usability, and training challenges.

SkyTouch Technology delivered seamless POS–PMS integration, an intuitive interface with multiple ways to find reservations, and onsite plus video/remote training, backed by no-cost 24/7/365 support. As a result, POS-to-PMS communication is now fully resolved (Barresse reports it’s “100% fixed”), room charges are easier and more convenient, and staff feel more comfortable and efficient using the system.

River Lodge & Grill

Skye Barresse

General Manager