Case Study: Berlin Encore Hotel & Suites achieves payment security and cost savings with SkyTouch Technology

Payment Security and Cost Savings Greatly Benefit a Midwest Amish Country Hotel

The Berlin Encore Hotel & Suites is a brand-new 81-room property in Berlin, Ohio that needed a secure, easy-to-manage property management and payment solution as it opened in 2018. To avoid costly onsite servers and to simplify operations, the hotel chose SkyTouch Technology’s SkyTouch Hotel OS for cloud-based property management and integrated payment processing through SkyTouch’s partnership with Shift4 Payments.

SkyTouch Technology delivered a fully integrated package—cloud PMS plus a complete payment stack with a secure gateway, tokenization, PCI-validated P2PE, EMV terminals, merchant services, and 24/7 support—providing one point of contact for all payment needs. The result was seamless, rapid implementation, immediate cost savings (lower monthly transaction fees and included EMV devices that eliminated upfront hardware costs), stronger payment security, and simpler operations that enabled the hotel to start saving before it even opened.

Berlin Encore Hotel & Suites

Braden Conn

Co-owner and Operator