Case Study: Ohio House Motel achieves remote rate control, rapid check-ins and higher revenue with SkyTouch Technology

Ohio House Motel - Customer Case Study

Ohio House Motel, a recently renovated retro property in downtown Chicago popular with marathon fans and tourists, faced operational pain points that hindered revenue and guest service. The motel struggled with an inability to manage rates remotely, a slow legacy PMS that took up to five minutes to check guests in, and no reporting or night audits. To address these issues they turned to SkyTouch Technology’s cloud-based property management system.

SkyTouch Technology delivered a 100% cloud PMS that lets staff change rates in seconds from any device, access more than 100 user-friendly reports and night audits, and check guests in and out in under a minute (about 40 seconds versus the previous 3–5 minutes). The result: no more rate-management issues, improved revenue optimization (able to shift standard room rates from roughly $90 to $500 for events), happier guests with better TripAdvisor reviews, and on-demand reporting that supports operations and decision-making.

Ohio House Motel

Edgar Bran

General Manager