Case Study: Millwood Inn & Suites reduces training time and improves staff confidence with SkyTouch Technology

Millwood Inn & Suites cuts training time and costs with SkyTouch Technology in 2 years

The Millwood Inn & Suites, a boutique hotel near San Francisco International Airport, faced significant challenges with its outdated property management system (PMS). The previous system had a complicated interface, suffered from technical issues during updates that erased data, and was difficult to integrate with other interfaces. Owner Vijay Patel sought a new, stable PMS from SkyTouch Technology that could keep up with the hotel's high volume of reservations and be easier for his staff to use.

SkyTouch Technology provided its hotel operations platform, which features free automatic updates, an intuitive interface, and 24/7 live support. The solution drastically reduced training time and costs for The Millwood's staff, who found the system easy to learn and use with confidence. The seamless integrations and highly responsive technical support ensured all interfaces worked as intended. Patel attributed much of the hotel's subsequent success to the stable and user-friendly SkyTouch platform.

Millwood Inn & Suites