Case Study: Millwood Inn & Suites achieves reduced training costs and seamless, reliable PMS operations with SkyTouch Technology

Millwood Inn & Suites - Customer Case Study

Millwood Inn & Suites, a boutique hotel in Millbrae, CA, faced major issues with an outdated property management system—painful update failures (one update erased all data and left them without a PMS for over a week), a complicated interface, and difficulty with integrations. Owner Vijay Patel chose SkyTouch Technology’s cloud-based hotel operations platform (PMS) after researching options and finding SkyTouch’s sales team responsive and the product easy to use.

SkyTouch Technology implemented a seamless, automatically updated PMS with an intuitive interface, 24/7/365 live support, and hands-on integration assistance. As a result, Millwood has relied on the SkyTouch platform for more than two years, seeing drastically reduced training time and costs, happier and more confident staff, and smooth, supported integrations.

Millwood Inn & Suites

Vijay Patel

Owner