Case Study: Kensington Park Hotel achieves EMV compliance, faster rate changes and reduced staff turnover with SkyTouch Technology

Kensington Park Hotel - Customer Case Study

Kensington Park Hotel, a boutique property in San Francisco near Union Square, needed an EMV‑certified Property Management System to support a large share of international guests, plus an easier way to update rates and reduce high front‑desk turnover. To address these challenges they turned to SkyTouch Technology, adopting SkyTouch Hotel OS as their PMS and SkyTouch University e‑learning for staff training.

SkyTouch Technology delivered an EMV‑certified, web‑based PMS with 24/7/365 live support, automated revenue‑management rules and remote rate controls across all channels, plus online training through SkyTouch University. The result: immediate resolution of support issues, the ability to change rates on the fly to maximize revenue, and a significant decrease in training time leading to reduced employee turnover.

Kensington Park Hotel

David Iwamoto

General Manager