Case Study: Cobblestone Hotels & Suites achieves streamlined operations and scalable growth with SkyTouch Technology

Cobblestone Hotels & Suites - Customer Case Study

Cobblestone Hotels & Suites, an upper‑midscale brand based in Neenah, Wisconsin with over 140 hotels across 18 states, needed a modern, fast, cloud-based property management solution to replace disparate legacy systems and support its small‑town, ~31‑room properties as it scaled. They selected SkyTouch Technology and its SkyTouch Hotel Operations Platform (along with SkyTouch University eLearning) for the simplicity, speed and scalability missing from older PMS solutions.

SkyTouch Technology implemented its cloud-native operations platform and training tools, helping Cobblestone onboard roughly 50 properties, speed up guest check‑in, enable mobile rate adjustments via the SkyTouch rate center, and standardize employee training with SkyTouch University. The result: measurable operational improvements — faster customer-facing processes, easier revenue management, reduced manager training burden and responsive 24/7 support — that boosted efficiency across operations and revenue management as Cobblestone grows.

Cobblestone Hotels & Suites

Josie Kilgore

Brand President