Case Study: Cobblestone Hotels & Suites achieves operational confidence, faster training, and improved staff retention with SkyTouch Technology

Cobblestone Hotels & Suites - Customer Case Study

Cobblestone Hotels & Suites in Newton, IL is a 37-room property in a town of about 3,000 and part of a 75-property Cobblestone family. The hotel faced high staff turnover, time-consuming training, difficulty setting rates across multiple channels, and a new general manager who had to quickly learn an existing property management system. SkyTouch Technology’s SkyTouch Hotel OS® was already installed when the GM arrived and became central to addressing those challenges.

SkyTouch Technology implemented its cloud-based SkyTouch Hotel OS® with mobile access, automated revenue-management rules, two-way channel management, one-click rate updates, and more than 100 operational reports, plus online and in-person training and support. The result: the GM gained better financial visibility and faster, data-driven decisions; new hires onboarded more quickly, reducing training time and costs; rate changes and distribution were handled instantly; and employee satisfaction and retention improved, producing a more confident staff and smoother daily operations.

Cobblestone Hotels & Suites

Steve Baggett

General Manager