Case Study: Broughton Hotels achieves higher ADR and occupancy with SkyTouch Technology

Broughton Hotels - Customer Case Study

Broughton Hotels, a full-service hotel management company with boutique properties in California and Chicago, needed a better property management system to replace an outdated PMS. Their main challenges were poor POS integration, limited usability, and difficult staff training.

SkyTouch Technology implemented a user-friendly PMS with easy integrations plus onsite and remote training options tailored to staff needs. As a result, POS and PMS now work together for easier room charges, reservations are simpler to find, and 24/7/365 live support helps keep staff comfortable and productive. The case study also reports a significant rise in ADR and occupancy, alongside lower training-related expenses.

Broughton Hotels