Case Study: Interactive Intelligence achieves 300% increase in web-based revenue with Skytap Cloud

Interactive Intelligence Increased web-based revenue by 300% after using Skytap Cloud to virtualize provisioning of virtual and mobile classrooms

Interactive Intelligence, a global provider of contact-center and unified-communications software, faced rising server costs, long classroom setup times, shipping and travel expenses, and limited global capacity that kept them from scaling training and certification programs. Bandwidth and latency constrained class sizes, manual provisioning required days of prep, and the education team needed a more flexible, secure way to deliver on-demand and mobile training worldwide.

By virtualizing all training environments in Skytap Cloud, Interactive Intelligence moved to rapid, self-service provisioning and remote proctored exams—allowing instructors to add students in seconds and run mobile on-site classes without shipping hardware. The shift tripled remote classroom and web training offerings, cut setup from two days to minutes (under an hour), improved security through isolated cloud environments, eliminated thousands in remote-class shipping costs, and drove a 300% increase in web-based revenue.

Interactive Intelligence