Case Study: Galway Bay Irish Pub achieves reliable POS performance and improved order accuracy with SkyTab

Galway Bay Irish Pub - Customer Case Study

Galway Bay Irish Pub, co‑owned by Anthony Clark, operates three full‑service Irish restaurants in Maryland and relies on the Restaurant Manager POS system (including RM Monitor and integrated Online Ordering) to control costs and run efficiently. Their challenge was keeping the POS dependable and easy to manage—especially during peak events and when serving advance orders for legislative customers—while reducing phone traffic and improving order accuracy. To meet that need they partnered with vendor SkyTab for ongoing support.

SkyTab, working with local reseller Technology Marketing Inc. (TechMark), implemented a full‑service maintenance and support plan that includes tech response, manager training, feature updates, preventive maintenance and standby coverage for high‑volume days like St. Patrick’s Day. As a result, Galway Bay maintained consistent uptime, managers use RM Monitor daily to stay informed, Online Ordering reduced phone calls and improved order accuracy, and the maintenance plan helped prevent lost sales and customer dissatisfaction—preserving operational efficiency and revenue.

Galway Bay Irish Pub

Anthony Clark

Co-owner