Case Study: GymPhone cuts missed calls and boosts tour bookings with SkySwitch

GymPhone says “Hello” and keeps customers in the gym with SkySwitch

GymPhone, a specialist answering service for fitness clubs, faced the industry problem that missed calls often mean lost members or unaddressed cancellations. To prove their value beyond basic call handling and to capture detailed call data for each gym, GymPhone partnered with SkySwitch and adopted its cloud-based communications platform.

SkySwitch delivered a contact-center solution with individual PBX instances for each club, giving GymPhone visibility into call volumes, in-club answered calls, and overflow handling. As a result, GymPhone reduced abandoned calls and increased booked tours by phone, enabling them to demonstrate measurable ROI to gym owners and provide more confident, data-driven service.

GymPhone