Case Study: Buffalo Bills achieves continuous, scalable staff training and improved fan experience with SkyPrep

How SkyPrep helped make the Buffalo Bills fan experience one of the best in the NFL

The Buffalo Bills, an NFL team with 1,500+ team members and roughly 540,000 seasonal fans, faced a training problem: staff previously received only one annual class, leaving long gaps between home games that hurt readiness, engagement, and consistency of guest services. To modernize and mobilize their training, the Buffalo Bills adopted SkyPrep’s Learning Management System for anytime, remote access to training materials and tracking.

SkyPrep delivered a customizable LMS with team-branded interfaces, automated user reports, and easy content management that now supports over 1,500 participants. With SkyPrep the Bills moved from once‑a‑year sessions to posting training one week before each of their 10 home games, enabling faster tracking via instant progress spreadsheets, training many more employees in a fraction of the time, boosting morale and information retention, and improving fan-facing customer service.

Buffalo Bills

Emily Herr

Coordinator of Guest Services