Case Study: Coeur d’Alene Resort achieves faster, cost-effective, and more engaging staff training with SkyPrep

Coeur d’Alene Resort - Customer Case Study

Coeur d’Alene Resort, a lakeside resort in Coeur d’Alene, ID, needed a more reliable, engaging way to train frequent seasonal hires after monthly in-person sessions suffered poor attendance and low engagement. Seeking convenience, lower personnel costs, and better employee engagement, the Resort selected SkyPrep’s learning management platform to deliver New Employee Orientation and department-specific training.

SkyPrep provided intuitive course creation, complimentary onboarding, and automated assessments, enabling the Resort to roll out targeted training quickly and with strong support. In six months the program trained 640+ users, logged 1,313 total logins, 2,793 items viewed, 637 courses passed and roughly 1,900+ assessments completed (1,983 reported), helping staff answer guest questions more effectively, reduce training time and costs, and deliver more memorable guest experiences.

Coeur d’Alene Resort

Cally King

Coeur d’Alene Resort