Case Study: Seahorse Enterprises eliminates overselling, reduces out-of-stocks, and boosts customer satisfaction with SkuVault Core

How Baby Cubby stopped overselling and out-of-stocks

Seahorse Enterprises, through its Baby Cubby subsidiary, struggled with constant overselling and frequent out-of-stocks while managing inventory across four Magento stores and channels like Amazon and eBay. Manual inventory entry and unmanaged Magento channels led to higher customer service costs and lower customer satisfaction, prompting Seahorse Enterprises to look for an integrated inventory solution from SkuVault Core.

SkuVault Core implemented a cloud-based, channel-integrated inventory system (working with partners like ShipWorks for barcode verification) that syncs inventory immediately across channels and provides low-stock/out-of-stock alerts. As a result, Seahorse Enterprises saw reduced out-of-stocks, fewer mis-picks and mis-ships, lower customer service costs, increased customer satisfaction, and measurable improvements such as mis-picks dropping from 3% to 0.5% and the ability to fulfill more orders per day.

Seahorse Enterprises

Cameron Muir

Seahorse Enterprises