Case Study: Graeter’s Ice Cream achieves 100% order automation across three warehouses with SkuNexus

Graeter’s Ice Cream Automates 100% of Orders with Custom Functionality

Graeter's Ice Cream, a century-old artisan ice cream company, faced significant operational challenges as its ecommerce growth outpaced its systems. The company was manually processing orders across three separate warehouses, which lacked integrated inventory visibility. A major pain point was the necessity for staff to manually calculate the precise amount of dry ice required for each perishable shipment, a time-consuming and error-prone process. To solve this, they turned to the vendor SkuNexus for its order and warehouse management system.

The solution from SkuNexus automated 100% of Graeter's order processing. It featured custom logic for automated dry ice calculations and shipping label generation with full IATA compliance. The system also provided intelligent, dynamic order routing across their three warehouses. These implementations allowed Graeter's to double its annual shipments to over 550,000 pints without adding operational staff, completely eliminating manual calculations and the risk of melted product deliveries.

Graeter's Ice Cream

Jaclyn von Stein

Director of eCommerce and Technology