Case Study: Transfinancial Companies boosts collections performance with Skit.ai

Transfinancial Automates and Right-party Contact Rates

Transfinancial Companies, a Baton Rouge-based first- and third-party healthcare collections agency, needed a way to improve recovery performance while dealing with staffing shortages, limited scale, agent productivity issues, and compliance demands. To address these challenges, the company turned to Skit and its Augmented Voice Intelligence / Voice AI platform for debt collections.

Skit automated more than 400,000 calls for Transfinancial Companies, first across third-party accounts and then first-party accounts as well. The solution delivered a 48% increase in connectivity, a 133% increase in right-party contact (RPC), and a 2.5x increase in promise-to-pay (PTP), while improving agent bandwidth and helping the agency handle high call volumes with strong compliance and payment integration.

Transfinancial Companies

Anthony Verdicanno

President & C.O.O.