Case Study: Southwest Recovery Services achieves 10X ROI with Skit.ai Voice AI

Southwest Recovery Automates on Inbound Collections Calls

Southwest Recovery Services, a Dallas-based financial services and BPO organization, needed a way to increase account penetration, optimize agent bandwidth, and better handle inbound call volume across its diverse debt portfolio. To address these challenges, it turned to Skit and its compliant Voice AI solution for debt collections.

Skit implemented conversational Voice AI for both outbound and inbound collections, automating more than 400,000 outbound calls and handling about 30% of inbound traffic, with a goal of eventually answering all inbound calls. The solution delivered a 50–55% right-party contact rate, an 8–10% promise-to-pay rate, a 20–25% call containment rate, and 10X ROI on inbound calls, helping Southwest Recovery Services collect faster and more cost-effectively.

Southwest Recovery Services

Sawyer Dietz

Vice President at Southwest Recovery Services