Case Study: Day Knight & Associates doubles collections with Skit.ai

Skit.ai’s Multichannel Conversational AI Solution to Double Collections

Day Knight & Associates, a full-service collections agency specializing in healthcare and consumer contract debt, wanted to improve account penetration, connectivity, and collections while reducing the high cost of collections. The company had already seen success with Skit’s Voice AI solution and looked to expand automation across more consumer touchpoints.

Skit implemented its multichannel conversational AI platform, adding SMS alongside inbound and outbound voice automation. The result was a 2X increase in collections, 2X connectivity, 2.1X right-party contact, and a 63% reduction in cost of collections, with deployment completed in under 48 hours.

Day Knight & Associates Leverages

Kevin Baich

VP of Business Development