Case Study: SameDay Auto achieves a 43% increase in collection rate with Skit.ai

SameDay Auto Transforms Collections With Skit.ai’s Conversational AI Solution

SameDay Auto Finance, a Texas-based first-party auto finance company, needed a scalable way to handle collections despite agent attrition, training gaps, staffing fluctuations, and compliance concerns. To reduce agent dependence and improve outreach across early delinquency accounts, they turned to Skit’s conversational AI solution.

Skit implemented a multichannel Gen AI platform spanning voice, SMS, email, web chat, and text assistants, starting with Voice AI Outbound and then adding SMS and Voice AI Inbound. The result was a 43% increase in collection rate, 68% connectivity with just two attempts per account per day, a 75% reduction in collection call cost, and a 36% drop in average handle time, while PTP rose to 11.5% and improved by 40% with generative AI.

SameDay

Russell Warden

Chief Operation Officer