Case Study: a vertically integrated automotive group cuts auto loan delinquency from 35% to 17% with Skit.ai

Lender cuts auto loan delinquency from 35% to 17% with Skit

The customer, a lender which is a vertically integrated automotive group, faced operational challenges in managing its auto loan portfolio. With weekly payment cycles and a small team stretched thin, delinquency rates were high. Manual processes, such as reactivating a vehicle's hardware after a payment, created customer experience issues and delays. The lender partnered with Skit.ai to automate collections and prevent accounts from reaching the repossession stage without expanding its headcount.

Skit.ai implemented its automated debt collection software, integrating it with the lender's system (IDMS) via API. The solution used AI-powered voice, SMS, and email bots to handle early-stage collections, automatically align due dates with paydays, and trigger instant vehicle unlocks upon payment. This approach, supported by Skit.ai, slashed the delinquency rate from 35% to 17%, enabled a 30% portfolio expansion without new hires, and allowed the in-house team to focus on more complex cases.