Case Study: a leading debt-buying law firm recovers $2.4M+ with Skit.ai

Leading Debt-Buying Law Firm recovers $2.4M+ with Skit

A leading debt-buying law firm headquartered in Miami faced operational challenges due to fragmented, agent-dependent debt collection processes. Their manual workflows, which relied on disconnected tools for calls, emails, and SMS, hindered scalability and missed communication opportunities with debtors who preferred digital channels. The firm partnered with Skit.ai to deploy its AI debt collection service, aiming to replace inefficient outreach and better identify which accounts were suitable for litigation.

Skit.ai implemented a phased, multi-channel AI outreach strategy calibrated to debtor behavior, including seasonal campaigns and a system to follow up on missed payments. The solution also triaged accounts to filter out those with no recovery potential before legal action was considered. This approach helped the law firm recover over $2.4 million across more than 60,000 accounts, increasing monthly collections by five times through Skit.ai's platform.