Case Study: Uown achieves 25X ROI in collections with Skit Conversational AI

How Uown Leasing, a Financial Services Company, Generated a 25X ROI with Conversational AI-Powered Outreach Campaigns

Uown Leasing, a Tampa-based lease-to-own financial services company, needed a scalable way to improve collections across more than 100K accounts, especially with low right-party contact rates, limited agent capacity, and high volumes of past-due and charged-off accounts. To address these challenges, Uown turned to Skit’s Conversational AI-powered multichannel outreach solution, using voice, SMS, email, web chat, and text assistants to automate consumer engagement and collections.

Skit implemented an automated, voice-first collections strategy with payment options including card-on-file processing, payment links sent by text, and live-agent transfers when needed. The results were significant: Skit helped Uown collect over $100,000 without any agent intervention, resolve more than $500,000 in accounts, and achieve a 69% payment automation rate, contributing to an estimated 25X ROI.

Uown

Daniel Klein

Chief Executive Officer