Case Study: Creditors' Discount and Audit Company achieves 27% higher connectivity with Skit.ai

Achieve 27% Increase in Connectivity at Twice the Scale and ¼ Cost

Creditors' Discount and Audit Company (CDA), an Illinois-based medical debt collection agency with more than 50 years in business, needed to improve collection efficiency amid post-pandemic labor challenges, rising costs, remote-work pressures, and high agent attrition. To address these constraints, CDA turned to Skit and its Conversational Voice AI solution for debt collections.

Skit’s Voice AI platform automated outreach at scale with right-party identification, compliant debt negotiations, and end-to-end collections workflows. The result was a 27% increase in connectivity, 2.3% collection rate performance comparable to an average human collector, twice the previous operating scale, 100% account penetration of allocated accounts, and 100% compliance.

Creditors' Discount and Audit Company

Ken Armstrong

President and COO