Case Study: Community Controls boosts quote follow-up and gets work scheduled with Skipio

How Community Controls Automatically Follows Up On Quotes to Get Work Scheduled

Community Controls, a home services company that provides access control products and installation/repair services across the U.S. and Utah, wanted a faster, more convenient way for customers to communicate about quotes and scheduling. They needed to reduce the barrier of phone calls, keep follow-up organized, and avoid relying on technicians’ personal phone numbers.

With Skipio, Community Controls uses dedicated business numbers, MMS texting, and drip campaigns to request photos, create and send quotes, and automatically follow up until customers respond. The result was more consistent quote follow-up, more replies, less manual outreach, and reduced costs from not having to buy and maintain extra phones—helping the team save time and get work scheduled more efficiently.

Community Controls

Blake Capson

Manager