Case Study: Sunsoil Reduces Subscription CS Tickets by 30% with Skio

Sunsoil Deploying User-First Subscriptions

Sunsoil, the leading organic CBD oil brand in the Northeast, needed a subscription platform that could better support its growing eCommerce business and customer base. As subscriptions became central to revenue, the team wanted a simple, reliable experience for a largely older audience that depended on on-time replenishment and was wary of complicated online subscription flows.

Skio helped Sunsoil migrate off ReCharge and onto Shopify-native subscriptions, handling back-end payments work, updating site references, fixing login issues with passwordless access, and smoothing the onboarding process. With Skio, Sunsoil saw a 30% reduction in subscription-related customer service tickets and was able to strengthen its core subscription channel while scaling more efficiently.

Sunsoil

Bharat Ayyar

General Manager