Case Study: MatchaBar cuts support tickets and speeds subscription changes with Skio

MatchaBar cuts support tickets to an email or two with Skio

MatchaBar, a Brooklyn-based matcha brand, faced significant challenges with their previous subscription platform, Recharge. The platform generated a constant flood of customer support tickets as subscribers struggled to manage their accounts, and the admin side was unintuitive, causing delays and blocking growth. Seeking a solution, they turned to the subscription service Skio.

By implementing Skio, MatchaBar eliminated these support blockers. The new platform's intuitive design drastically reduced support tickets, and the Skio team provided instant platform changes and daily collaboration. This partnership enabled MatchaBar to focus on strategic growth initiatives, transforming their subscription model from a burden into a key driver for their business, where the majority of their customers are now subscribers or repeat buyers.

MatchaBar