Case Study: Nevergreen Pools achieves sustainable growth and better service with Skimmer

Nevergreen Pools cuts churn and saves $15,000 with Skimmer

Nevergreen Pools, a rapidly growing pool service company, faced significant challenges after an acquisition expanded its customer base to 650 weekly clients. This hyper-growth stretched their structure thin, leading to communication gaps that caused them to lose 15-20 customers per month. To address this churn and protect service quality, owner Kyle Peter turned to the vendor Skimmer and its pool business management software to implement new systems.

Skimmer provided the solution by standardizing tech-to-office workflows. Technicians use a library of 150-200 color-coded work orders that act as SOPs, ensuring consistent service. They also alert the office on notes, which allows for quick customer follow-ups, effectively closing the communication loop. The data from Skimmer, including 339 tracked KPIs, drove decisions such as switching chemicals to save $15,000 and implementing a price increase that boosted revenue despite a slight dip in close rate. As a result, Skimmer helped Nevergreen dramatically reduce churn and set a new target for steady, sustainable growth.

Nevergreen Pools