Case Study: Nevergreen Pools Achieves Rapid Growth and Quality at Scale with Skimmer

How Nevergreen Pools Grew from 5 to 550+ Pools in Five Years

Nevergreen Pools, a pool service and repair business, began as a small operation and faced significant challenges with customer communication and operational organization as it grew. The owner, Kyle Peter, struggled with inefficient methods like sticky notes, route books, and separate photo albums to manage his technicians and customers. This disjointed process was hindering the company's ability to scale effectively while maintaining quality.

To solve this, Nevergreen Pools implemented the Skimmer software platform. Skimmer provided a centralized system for customer data, service history, photos, and chemical logs, which streamlined communication between the office, field techs, and customers. The results were substantial; the business grew from 5 to over 600 service locations. Skimmer’s tools also allowed the company to improve profitability tracking, eliminate the need for a separate email marketing service, and deliver a higher quality, more informed service to their expanding customer base.

Nevergreen Pools

Kyle Peter

Owner