Case Study: Janssen Pharmaceuticals improves account management and competency development with Skilo

Janssen Pharmaceuticals - Customer Case Study

Janssen Pharmaceuticals, a global research-based pharmaceutical company in Australia and New Zealand, wanted to improve its Account Management Excellence competency program for more than 100 account managers and medical representatives. The team was using Veeva, a Salesforce-based CRM, but needed a mobile-friendly way for staff and supervisors to understand competencies, support development, and manage career conversations more effectively. Skilo was chosen to address this challenge.

Skilo delivered a Salesforce-based, mobile-ready competency development solution that integrated seamlessly with Veeva and was deployed to all users in a matter of weeks. The result was better management of staff competencies, stronger career planning and development, improved customer service and satisfaction, and more streamlined account management processes. Measurable impact included 250 online reviews completed, 200+ development goals assigned, and 95% less time spent managing user accounts, with very positive user feedback and broad adoption across the field team.

Janssen Pharmaceuticals

Randal McDaniels

IT Director