Case Study: Encompass Health achieves 17.1% lower turnover and 92% less time on reference checks with SkillSurvey Pre-Hire 360

Hiring strong performers to deliver improved patient outcomes

Encompass Health, a leading U.S. rehabilitation provider with more than 24,000 employees across 100+ hospitals, needed to hire high-performing clinicians quickly and consistently to maintain excellent patient outcomes. With continuous hiring and many recruiters using uneven processes—and an ATS still being evaluated—Encompass faced challenges in predicting candidate success and keeping reference checks efficient.

Encompass implemented SkillSurvey’s Pre-Hire 360 reference solution before deploying an ATS, standardizing workflows and delivering fast, actionable reports. The result: a 92% reduction in time spent on reference checking (saving 422 work weeks), an 80% response rate with reports ready in about two days and 4+ references per candidate, and a validity study showing a 17.1% drop in involuntary terminations and a 9.7% drop in voluntary turnover, while higher reference ratings predicted stronger on-the-job performance.

Encompass Health

William Poynter

National Director of Talent Acquisition