Case Study: Vectren achieves 428% ROI and slashes training cost to $198 per user with Skillsoft

Vectren - Customer Case Study

Vectren, a Fortune 1000 multi-state utility headquartered in Evansville, Indiana, serving more than 1 million customers and employing over 5,700 people, faced disappointing engagement survey results around employee development. In response, HR re-examined its learning strategy, engaged Skillsoft’s customer success resources, and created a formal career development and planning tool.

Partnering with Skillsoft, Vectren used benchmarking and Impact Analysis insights, customized Professional Advantage and Leadership Advantage portals, and launched a tailored, self-paced "Passport to Knowledge" curriculum. The initiative produced strong outcomes: 428% ROI (Nucleus Research Technology ROI Award finalist), cost per user dropped from $3,670 to $198, and time savings valued at $136,938 (about 1,534 hours) returned to productive work.

Vectren

Sandi Wilson

Manager of Learning, Development & HR Employee Services